If this occurs, we may not be able to cancel your order.
Items within your cart will time out after 15 minutes of inactivity.
Enjoy Free Shipping on most brands for subsequent orders placed within the hour.
What if theres an issue with reimbursement Should there be an error, or you feel that your return has been processed incorrectly please send our Customer Service Department a contact message via the contact US section and we will review the claim.We do apologise for any unforeseen delays, however - our team is always working hard to get your order to you as quickly as possible.If you have changed your mind and have not yet checked out you can decrease the quantity of an item from 1 to 0 within the checkout stage.This response will detail the steps taken to investigate your complaint and will suggest fair and reasonable remedies to resolve the situation.Home, stores, c Cocosa Voucher Codes 2018, all Coupons(6).I would like to cancel my order We are generally able to cancel your order if the sales event is still online and has not closed.Unfortunately Cocosa is unable to offer exchanges on products.You will also receive an email from the Customer Service Department notifying you as soon as this occurs.For these orders, the shipping and handling charges will remain unaltered as this fee not only covers the cost of dispatch, but the preparation of the order as well.The best way to find your desired brand is to scroll through our active sales events on the homepage.We operate a large team to answer contact messages, which can be lodged online.These time frames can be found in the Product Information section at the time of purchase, as well as from the MY orders section online after your purchase.Should your parcel be in transit for more than 15 business days - please contact our Customer Service Department via the MY contacts section and wed be happy to help you look further into the delay.Please contact us via the Contact Message System.Once your return has been processed, the status will update to Closed.Review of Complaints If you are dissatisfied with the handling of your complaint or the proposed outcome, free gifts on your birthday 2017 you may seek a review of the matter by asking to speak to our Complaints Manager via the Contact Us section.
As the discounts we offer are substantial and stock is limited, items may sell out before we can reply to you with any specific information.
Our Buying Teams will secure sales event details and have them advertised on our homepage as soon as possible however we are unable to confirm future sales and brands too far in advanced.
Some sales events are dispatched directly from our suppliers warehouses and we may not be able to amend your address details once the sales event closes.Each sales event listed online has its own estimated delivery time frame.Ive been given the wrong item / it has arrived damaged Regrettably mistakes can happen and your order may not arrive as expected.Our teams will always try to complete your order before resorting to issuing you a refund.Can I pay for my order using a voucher / promotional code Customers can pay for the price of all sales event items with an Cocosa voucher or promotional code.Ive returned an item, has it been processed yet You will receive an email from our Returns Department once your return has been assessed and processed.To view your current vouchers, please click here: summa dream house raffle My Vouchers, do you provide size charts, each sales event will have a size chart available, displayed in the product page.Once a sales event ends we will compile all of our customers purchases and buy in bulk from our suppliers.How much am I charged for delivery Shipping and Handling is usually charged.00 per branded sales event.We sincerely apologise to any customer that this may occur.